General Questions

  • How do I open a wholesale account? To establish a wholesale partnership, please create an account here. Upon submission, you will receive confirmation of your application. Once reviewed, you will be notified via email regarding the status of your application, including a link to complete the setup process for your wholesale account.
  • Who is eligible to set up an account? Susan Roberts Needlepoint Designs exclusively serves local needlepoint retail shops. Eligibility requires applicants to be local retailers and provide their Tax ID Number during the application process.
  • How can I find a local needlepoint shop that carries your designs? To locate stores carrying our designs, please click here.
  • If a design is out of stock, when can I expect it to be restocked? Typically, expect a restocking period of 6 to 8 weeks for canvases. To place a preorder for an out-of-stock item, kindly email us at hello@susanrobertsneedlepoint.com.
  • How do I sign up for a Trunk Show? We are currently scheduling Trunk Shows for 2025 and 2026. For inquiries, please email us at hello@susanrobertsneedlepoint.com. To view current Trunk Show locations, click here.



Can I cancel my order? Once an order has been placed, changes or cancellations are not possible. We appreciate your understanding and encourage responsible shopping!


Shipping, Returns & Exchanges

  • What is the return or exchange policy? Returns or exchanges can only be accommodated in cases of damaged items, post-fulfillment.
  • What is the shipping policy? Upon fulfillment of your order, you will receive an email notification containing your tracking information. Please note that shipping fees are non-refundable in the event of returns.
  • Do you ship overseas? Yes, we offer worldwide shipping. Shipping costs will be applied and displayed at checkout. For inquiries, please contact us at hello@susanrobertsneedlepoint.com.


For any additional inquiries, please email us at hello@susanrobertsneedlepoint.com. Thank you!